It is my intention to provide my guests with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeating guests of New Moon Bodywork and Wellness.
I strongly believe that your time is valuable as is mine and I make every attempt to be ready for your appointment at the scheduled time. In my commitment to provide a unique and outstanding experience to all of my guests and out of consideration for everyone's time, I have adopted the following policies:
Massage is available by appointment only. Walk-in appointments are not available, although occasionally it is possible to secure a same-day appointment. It is recommended that you schedule in advance to secure your preferred time.
Most treatments are scheduled with 30 minutes in between to ensure adequate time for a thorough consultation as well as evaluation of your treatment goals and progress. Appointment lengths reflect time on the table- if you come in for a 60 minute massage, and you arrive on time, you will receive 60 minutes of massage.
The number of services scheduled on any given day is strictly limited so that each guest receives the focused attention they deserve. Usually 3 or 4 guests a day is my limit, maybe more if a few of them are short appointments. The hours I work can be flexible, but after 3-4 appointments that are an hour or longer, I consider the day full and close my schedule out of respect to all my guests.
If you're an experienced recipient of massage therapy, you've most likely had the experience of being someone's "tired" massage- they may have passed over trouble spots without addressing them, or given you medium-pressure Swedish when you asked for deep tissue. My policy of limiting appointments ensures that you will never, ever get a going-through-the-motions tired massage. (If at any time, you feel like the massage you received wasn't up to my usual standards, please let me know so I can make it up to you in the future!)
Respect for Boundaries:
I am happy to adjust pressure, temperature, musical volume, musical selection, and massage techniques at your request.
You may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.
Some of the massage modalities offered here are done with the guest fully clothed, such as energy work, thai massage, reflexology, and facial treatments. Traditional massage therapies like swedish, deep tissue, and hot stone massage are typically offered on the massage table, under a sheet and a blanket. Many guests remove some or all of their clothing while under the blanket, knowing that their modesty and boundaries will be respected at all times and that the therapist will never expose private areas. Only the area being massaged will be uncovered at any given time. Some guests prefer to keep clothing on during table massage, and that's okay too! Don't ever feel embarrassed because you're more comfortable covered up. I can give you a great massage either way.
This should go without saying, but genital areas are never touched or exposed during a massage. Anyone requesting not have those areas draped or covered with clothing will have their service terminated immediately and will be responsible for the full cost of the appointment. No exceptions will be made for any reason. This policy guarantees the comfort of both the guest and the therapist, and compliance with Maine state law. Requests for nude massage with no draping will be treated as harrassment, and will result in a call to the police.
Sexual interaction or discussion of any kind between the guest and the massage therapist is NEVER appropriate. Comments, suggestions, or actions of any sexual nature will result in immediate termination of the session, refusal of all future requests for service, and possibly a police report.
If you must cancel or reschedule, please notify me at least 24 hours prior to the appointment or you will be charged for the full cost of the missed visit. This policy works both ways! If I have an emergency and must cancel your massage with less than 24 hours notice, your next massage is free! I know how hard it is to schedule a massage at the last minute, and if I have to cancel last minute, it's important to me to make it up to you.
Please understand that I am no longer able to make exceptions to that policy except in the case of unexpected inclement weather, so please plan accordingly.
Snow and Ice
Winter in Maine (including the last part of fall and first half of spring) usually brings a fair amount of ice, freezing rain, and snow. My experience has been that most Mainers only miss work for the weather during the most severe storms and that they still want to come in and get their massages! My policy is that I don't cancel massages for inclement weather unless it's impossible to get out or if the salon has lost power. I love winter and I have a short commute. However, I know that isn't the case for everyone, so winter storms are the exception I make to the 24 hour cancellation policy.
Although I appreciate advance notice very much, I realize that road conditions are unpredictable and out of your control. You can't plan for having more snow than predicted, for your road not being plowed in time, or for those times when you think it will be ok to drive until you're actually on the road, sliding everywhere. The relaxing effects of the massage only go so far if the drive home is terrifying! Please do not risk your life to come get a massage. Have a safe and happy winter! Snow day cancellations are part of life in Maine and will never be held against you.
Illness, Infection, and Injury
As part of my commitment to protect your health and well being, I promise that I will not knowingly come to work with a cold, flu, or any other condition that is airborne or transmittable by skin contact. Since I cannot work while I am sick, I also cannot work on you while you are sick. Common medical advice suggests that we are most contagious with a cold one day before symptoms appear up til 5-7 days after. If you have cold symptoms that started less than 7 days ago, you will need to reschedule your massage. Please stay home if you or anyone in your household is suffering from lice, ringworm, or scabies-all these things are extremely contagious. If you show up sick, you will be sent home and will be responsible for the full cost of the appointment.
Localized fungal infections and verucas can be protected by keeping them covered during your treatment. Don't be embarrassed- those things are more common than you'd imagine and I can still work with you if you tell me what's going on.
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. I understand that life happens and sometimes we arrive late to appointments despite our best intentions. This doesn't bother me at all. If I haven't heard from you, I may call to ask if you're okay. I'm sympathetic to hectic schedules and unpredictable traffic patterns. However, if I have a commitment after your appointment, we will have to end on time anyway and you must be responsible for the full cost of the scheduled treatment.
Prior to each massage session, the treatment plan will be discussed with you. You are free to accept or reject any suggestions for treatment, and you are free to end the massage at any point during treatment, for any reason.
Massage Therapy is a profession in which the practitioner applies manual techniques with the intention of positively affecting the health and well-being of the guest.
Massage therapists do not diagnose or prescribe for medical conditions. I may refer you to a medical doctor for diagnosis or treatment. If my practice is not a good fit for you, I may refer you to another massage therapist.
My services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which require medical treatment.
You may choose to talk or not talk during the massage. Conversation will be guided by your direction. Many people like to chat during the beginning part of the massage, then relax quietly into a meditative state during the middle and end. I try to be sensitive to that and allow conversations to end naturally, but if I'm not picking up on your cues, feel free to tell me you're ready to be quiet and drift off.
Existing and New Medical Conditions
It is the responsibility of the guest to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The guest must also keep the massage therapist informed of any changes in health conditions.
For guests undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
If you have any questions on the above information, please contact Catherine at (207) 602 8583 or [email protected]